Maintence & Repair

1. What years, makes, and models of motorcycles do you perform maintenance and repairs on?
2.  What years, makes, and models of scooters do you perform maintenance and repairs on?
3. Do you perform repairs covered by insurance from being wrecked or recovered after theft?
4. Do you use OEM parts?
5. Can you customize my ride with aftermarket parts?
6. Do you offer towing or delivery?
7. Can you provide repairs under the manufacturer's warranty?
8. Do you perform Maryland State Inspections?
9. Do you offer storage?
10. Where can I find a Royal Enfield owner's manual?
11. How do appointments with you work?
12. Appointment Cancellation and Late Arrival policy

• We offer maintenance and repair on all major makes and models of motorcycles produced in the last 20 years. Including: Aprilia, BMW, Ducati, Harley-Davidson, Honda, Indian, Kawasaki, KTM, Moto Guzzi, MV Agusta, Royal Enfield, Suzuki, Triumph, Victory, and Yamaha.
• If you own a motorcycle not on this list, feel free to reach out to us to ask about it. Our contact information is at the bottom of this page.

• We offer maintenance and repair to the following scooter companies: BMW, Genuine, Honda, Piaggio, Suzuki, Vespa, and Yamaha.

• We will work with your insurance company to repair damage from wrecked or stolen motorcycles and scooters.

• We perform repairs with quality OEM parts from major brands, which include Harley-Davidson, Indian, Ducati, Aprilia, Moto Guzzi, MV Agusta, Piaggio/Vespa, BMW, KTM, Honda, Yamaha, Suzuki, Kawasaki, Royal Enfield, and Genuine Scooter.

• We are an authorized dealer with many quality aftermarket parts brands; a short list includes such brands as Acerbis, Akrapovic, All Balls, Arlen Ness, Brembo, Cardo, Competition Werkes, Drag Specialties, Dynojet, EBC, Eibach, K & N, Kuryakyn, Memphis Shades, Nelson Rigg, Ohlins, Puig, Ram Mounts, SW-Motech, Stompgrip, S&S Cycle, SENA, Vance & Hines, Vortex, Yuasa, Texas Sidecar Company, and many more.
  
• Please note that due to limited storage space and the wide range of parts suppliers we work with, some requested parts may need to be special-ordered.

• Cycles of Silver Spring does not own a delivery vehicle. For towing and delivery, we prefer to use Motorcycle and Light Duty Towing of Maryland. Their phone number is 301-460-0001.
• Their trucks are set up so the bed lays flat on the ground, and the motorcycle/scooter is pushed on by hand and secured before it is raised back onto the truck.
• In most cases, Cycles of Silver Spring does not provide towing/delivery, and you should pay the delivery driver directly. We release vehicles for delivery upon full payment for services rendered. 

• We can provide warranty repairs to Royal Enfield Motorcycles and Genuine Scooters only.  

• We perform Maryland state inspections for all makes and models of two- and three-wheeled motorcycles and scooters.
• However, we reserve the right to decline service or repairs at our discretion, depending on the vehicle's make, model, or overall condition.
• The Maryland state inspection must be done in person on a running vehicle and cannot be performed by email or phone, or with the vehicle on a trailer.
• The inspection is a detailed process as outlined in the Code of Maryland Regulations (COMAR), specifically Title 11, Subtitle 14, Chapter 3, and requires an appointment on our schedule.
• To make an appointment for a Maryland state inspection, call Jeremy at 301-589-2453

• We offer storage for scooters and two-wheeled motorcycles less than 20 years old.
• After we receive the vehicle, we will perform a full inspection of the vehicle.
• We will run fuel stabilizer through the entire fuel system, remove the battery to place it on a maintainer, and provide an estimate of any services that are needed.
• While it is in storage, we can perform any services the customer requests and provide a vehicle ready for the season at the end of storage.
• For more storage information, call Jeremy at 301-589-2453.

• Do you need the owner's manual for your Royal Enfield? Download it here: https://www.royalenfield.com/us/en/support/owners-manual/

• We typically schedule while-you-wait and same-day appointments at 10:00 a.m. or 2:00 p.m., Monday–Friday.
• Drop-off and towed-in appointments offer additional scheduling flexibility.
• It is never recommended to drop a motorcycle off without prior approval from cycles staff.
• During Maryland’s riding season (April–October), service appointments can fill up to 6 weeks in advance. We recommend scheduling early whenever you know routine maintenance will be coming due.
• For the quickest turnaround, consider scheduling routine maintenance January–March, before the riding season begins. We also recommend scheduling major repairs and modifications November–March, when our service backlog is typically lighter.
• To schedule your service appointment, call Jeremy at 301-589-BIKE (2453).

• If you can't make your scheduled appointment, please let us know as soon as possible. This allows us to offer your time slot to another fellow rider who needs service.
• Your appointment is reserved for a specific time slot. If you expect to arrive late, please contact us if you will be arriving within 30 minutes of your scheduled time.
• Arrivals more than 30 minutes late may need to be rescheduled for the next available appointment. During the busy riding season, this could mean waiting 6–8 weeks for the next available opening.
• We appreciate your understanding and consideration of our time, as well as that of your fellow riders. Thank you for helping us keep our service department running smoothly!